Communication is a must but it has not the same meaning for everybody.
Words are enough ? Not sure! Non verbal language, gesture, attitude, posture, voice intonation, and will of intention are unconsciously catched by our brain and they are part of the 90% of our biogenetic communication heritage.
That’s why sometimes when someone tells you something his body is telling you the exact opposite. This person is living a cognitive dissonance and are transmitting you the exact same feeling.
Bottom line, for me the most important in business is clarity, transparence, rephrasing, and attention we bear toward others.
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